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Helpdesk
There for you when you need us.
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Helpdesk & Support :
Call: 800-836-5440 or 215-529-9900
Email: support@synergis.com
Hours: Monday through Friday from 8:00
AM - 5:00 PM ET
Synergis Software Support - Synergis' full-time dedicated specialists are ready
to help you with just about any technical challenge! Synergis Helpdesk Support
Agreements are available to support all Autodesk products including Autodesk
Design Academy (ADA), Autodesk Design Institute (ADI) and all the applicable
solutions like: AutoCAD, Revit, Architectural Desktop, Inventor, Civil Design
and Map. Ask your Account Manager about the various support offerings for
our valued academic customers.
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Save the WORD doc form to your computer
and simply fill out and email or fax the form to the
Helpdesk
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Let the Synergis Helpdesk Experts
Solve Your Problems
Why spend your valuable time frustrated and
stuck? Synergis technicians will give you the answers you
need to get back to the classroom. We can help you install
the software, uncover the course curriculum, or solve an
operation challenge in the Autodesk Design Academy, Autodesk
Design Institute or any Autodesk application. (For details, see
the list of applications we support). With your an annual support contract, we
are here to walk you through just about any technical challenge.
Synergis Helpdesk is supported by a full time Helpdesk
coordinator whose responsibility is to ensure that your
call is handled to your satisfaction.
Our Helpdesk Support Technicians
include:
- Three technicians with knowledge of classroom
and CAD environments and applications
- Eleven application Engineers for the
Autodesk solutions, with experience in Building Design,
Civil/GIS/Infrastructure and Manufacturing Solutions
Please note: Helpdesk telephone support
calls are not a replacement for formal classroom training.
To find out more about our services,
please call 800-836-5440.
Technician- Software Install - Daily Rate
Synergis Technical Services for
Education Institution
On-Site Network Software Installation
Rate for 1 Day
Services include:
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Installation of Autodesk license management
software on the server
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Installation of Autodesk setup deployment
on the server
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Installation of product on ONE workstation
via the network deployment setup
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Test to insure product starts up correctly,
is stable. A typical drawing will be loaded.
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Instruct network manager on how to monitor
Autodesk license manager to see how licensing occurs
and who is using the product.
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Instruct network manager on how to deploy
remaining workstations.
If Applicable (> 50 miles):
Travel Expenses
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